Overview
At Cardio Central, we want you to enjoy your experience with us. This policy explains how refunds, cancellations and transfers work for our classes, courses, memberships and digital content.
In-Person Classes & Courses
Bookings for individual classes and multi-week courses are non-refundable.
If you are unable to attend a class, please let us know as soon as possible. Where possible, we may be able to offer an alternative class or transfer your booking at our discretion, but this cannot be guaranteed.
If Cardio Central needs to cancel a class, you will be offered either:
A transfer to another suitable class, or
A full refund.
Memberships & Online Content
Memberships can be cancelled at any time before your next payment date. Once a payment has been processed, it is non-refundable.
Due to the nature of digital products, once access has been granted to online programmes, videos, downloadable resources or digital content, refunds cannot be offered unless required by UK consumer law.
If you experience technical issues accessing your membership or content, please contact us and we will do our best to resolve the problem promptly.
Workshops & Special Events
Bookings for workshops, masterclasses and special events are non-refundable unless the event is cancelled by Cardio Central.
If you are unable to attend, please contact us. We may be able to transfer your place to another participant or future event where appropriate, although this cannot be guaranteed.
Merchandise & Physical Products
If Cardio Central sells physical products (such as resistance bands, clothing or equipment), you have the right to return unused items in their original condition within 14 days of receiving your order.
Refunds will be processed once the item has been received and inspected.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Faulty Items
If you receive a faulty or damaged item, please contact us within 14 days of receipt. We will arrange a replacement or refund where appropriate.
Refund Processing
Where a refund has been approved, it will be made using the original payment method. Please allow 5–10 working days for the refund to appear in your account, depending on your bank or card provider.
Contact Us
If you have any questions about this policy, please contact:
Cardio Central
Email: melc@cardiocentral.co.uk
We will always do our best to resolve any issues fairly and promptly.